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IT Helpdesk Support

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overview

IT Helpdesk Support

Bramatt’s Helpdesk Support Contracts are tailored to your business support requirements.

For example some organisations have strong IT departments and simply need our services for high end infrastructure faults.  However often a small business has no IT staff employed, requiring us to support everything from the user desktop to the servers.

All of your helpdesk calls are logged on our system with monthly reports available.  Both telephone support and remote control or your devices is available, ensuring a fast resolution to your problem.  For example remote control often takes away the stress and confusion of an engineer trying talk you through something complicated; this simply allows us to connect to the machine and fix the problem directly.

By identifying your business needs, with the addition of a support contract our goal is to reduce your system downtime from all levels; keeping your users and systems productive throughout the day.

Years experience

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Years experience
Certified experts

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Certified experts
End user satisfaction

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End user satisfaction
Global reach

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Global reach
Service desk

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Service desk
Solutions

IT Helpdesk Support includes

  • router-1807_67aa302b-3a94-46a7-aa3d-66b8928a87d7

    Network

    Cloud services are network dependent, which is why Bramatt network management and monitoring services have become critical to IT.

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    Service desk

    Bramatt 24/7 support is about maximising service efficiency, resolving problems and driving continuous service improvement.

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    Endpoint management

    Client and server endpoints are managed as one estate, ensuring security and stability while maximising uptime and employee productivity.

Benefits

Our services provide a unique range of benefits

  • Control IT Costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

  • Trusted IT advisor

    Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

  • Economy of scale

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

  • Small initial investment

    Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.